Help with Vial, whenever you need it.
Most answers are below. Anything else, a real person is one email away.
Email the team
We read every message and usually reply within two business days. For a bug, it helps to include your iPhone model, your iOS version, and a short note on what happened.
Answers to what we hear most.
For how Vial handles your data, see the privacy policy and the terms of service.
- I switched iPhones and my log is missing.
- Sign in to the same iCloud account you used before and make sure iCloud Drive is on. Your log syncs back on its own — give it a minute on a good connection. If it still does not appear, email us.
- My subscription did not carry over.
- Open Vial, go to Settings, and tap Restore Purchases. Subscriptions follow your Apple ID, so use the same one you bought it with. If it still does not unlock, send us a note.
- How do I cancel or get a refund?
- Apple handles all billing for Vial. Cancel anytime in your App Store account settings, and request a refund through Apple’s "Report a Problem" page. We are not able to charge or refund cards ourselves.
- Can I get my log out of the app?
- Yes. From Settings you can export your full log to a PDF — useful for your own records or to share with a healthcare provider.
- How do I delete my data?
- Deleting the app removes the copy on that device. To remove the synced copy, open iOS Settings > Apple ID > iCloud > Manage Account Storage and delete Vial’s data.
- I found a bug, or I have an idea for the app.
- Both are very welcome — email us. Feature requests genuinely shape what gets built next, and a clear bug report helps us fix things faster.